Especially all the ones who are not owned by Disney. Disney Plus Live Chat. Reddit gives you the best of the internet in one place. 10:24 AM Happend to me yesterday – The disney plus app has been working on my samsung tv, without problems for 2 months and now the 1016 error. ‎30-05-2020 03:33 PM Disney Plus error codes: fixes and solutions for error code 83 and other login issues Disney+ (Disney Plus) is a video streaming service, offered by Disney. Somebody has to be scrubbing the Internet content on this one. Uninstall app and pull the plug of the tv Wait for 60 sec We keep your data private and share your data only with third parties that make this service possible. If Disney+ is not compatible with your TV, there are other devices that you can use to access it. The u/Axee7 community on Reddit. Worked fine last night, looking at the US forum they are also experiencing the same thing. There have been thousands of comments on the Samsung forums with users seeking a fix. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. The Disney Plus UK troubleshooting guide to error 83, error 39, error 42, error 73 and more issues and how to fix them The trouble appears to be tied to sensible TVs, so if you’re viewing Disney Additionally in any other way, you possibly have not encountered it nevertheless. It is not disney plus's end, according to their live chat. Same here. Error Code: 1016 – App_Config_Failure.” She further adds that the power cycling the TV is not working in this case, the TV does not have the ability to clear the app cache, she cannot delete the Disney app and that the “reset Smart Hbu” option has been rendered useless too in this case. Get help with Disney+ account issues and questions: supported devices, login issues, update payment method, unable to watch, billing, The Disney bundle. No error message just black ish screen 12:21 PM This site includes affiliate links. This site includes affiliate links. in. The app loads fine on my iPad. Media/PR: If you represent a media or PR company and would like us to review a product or send us a press release, please do get in touch via the email listed below. Why is content being removed from Disney+. in, ‎30-05-2020 Called both Disney Plus and Samsung. According to some users, Samsung recently pushed out a firmware update which might be the cause of the issues. then I can login for a few hours or until I turn off the tv. i am having issues with the my Samsung Smart tv (model UN65KS8500FXZA) and Disney Plus App. in. I am seeing the exact same issue on my LG tv I have switched off the power to the TV and chosen reinstall from the apps menu, but the error still occurs. Error Code: 1016 – App_Config_Failure.”. Samsung and LG TV users have run into some error codes. One user reports, “After a couple of months of using the Disney App on my Samsung TV without issue, it recently stopped working. Disney Plus Informer (DisneyPlusInformer.com) is an unofficial fan site and is not endorsed, moderated, owned by, or affiliated with Disney in any capacity. What is Disney Plus error code 1017 on a Samsung TV? You can use your Samsung smartphone or tablet and mirror your device's screen on your TV. Model number UE49KS7500. Advertising:  If you would like to advertise on Disney Plus Informer, please use the email below. Thanks to LG or Disney or whoever fixed it. 10:48 AM Some early customers of Disney+ are encountering "unable to connect" errors on launch day as they try to explore and stream content … I am having the exact same issue on However, Disney Plus subscribers are disproportionately affected by streaming errors as compared to the users of other apps and have faced considerably serious issues. Just a quick fix for error 1016 for those of you that have Sky Q, you can use Disney + from the App section or use Smart veiw on your Mobile phone to cast Disney + to your TV until Samsung & Disney pull their fingers out of their a***s. ‎30-05-2020 Hopefully it will get sorted soon, as I can't see my patience lasting if I have to swap the firestick out between TVs, ‎30-05-2020 As post happy as we are these days with all the free time on our Covid infected hands, you’d think there would be tons of spewing, but eerily quiet after May 31. Disney+ App Not Working For Samsung & LG TV’s | Error Code... ‘Inside Pixar‘ Returning With New Episodes, 10 European Disney+ and Star Originals Unveiled, First Look: What’s Coming To Disney+ In March (UK/Ireland), Full List: What’s Coming To Disney+ In March (US), Marvel Studios Announces ASSEMBLED – Behind the Scenes of the MCU, ‘Andor’ Disney+ Series Adds Directors Ben Caron and Susanna White, Disney Earns Multiple 2021 Golden Globe Nominations, Ewan McGregor Confirms Late Spring Production Start for ‘Kenobi’, NEW ‘Cruella’ Trailer Reveals a Punk Rock Origin Story, Full List: What’s Leaving HULU in March (US), Full List: What’s coming to HULU in March (US). Disney have suggested uninstalled and reinstalling app, but this doesn't seem possible on TV. Same issue here since this morning. Seems that something with the att broadband is preventing the connection or starting of the Disney Plus app or a possible issue between the app and the Tv. i am having issues with the my Samsung Smart tv (model UN65KS8500FXZA) and Disney Plus App. Exiting the app…. in, ‎30-05-2020 Any othe … Only thing thats works in my case, an donly temporarely, is reset the smart hub in the seetings menu. 12:56 PM Please note: Disney+ is available on Samsung Smart TVs from the 2016 K Range and onwards. May 31, 2020 appears to be the most recent date I can find on this issue. Hopefully, LG won't abandon support for TVs in an unreasonably short period of time so we can expect that when issues crop up, they will be fixed. Seems it's a software update from samsung that's not compatible with the Disney app. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Disney+ outage chart Stay up to date ... After the whole Disney filming in a concentration camp in China and thanking the GDP, and removing Finn from Star Wars promotional posters in … Thanks to LG or Disney or whoever fixed it. Same issue here. We tried it with our AppleTV and still got the same error 1016 message. It only works on my computer! Reddit gives you the best of the internet in one place. Exiting the App. Error Code: 1016 – App_CONFIG_FAILURE. Looks like it's a universal problem with a lot of Samsung TVs since the 29th May. this has to be spreading like the epidemic we are all enduring and NO solution!!! Possible Fix: If you’re using an iPhone, enable location services and tap on Disney+ app to select while using the app option.And if you’re using an Android device, turn on the location services and select High Accuracy option to get the issue solved. If you buy something through one of these … Start streaming today. What’s on Disney Plus (WhatsOnDisneyPlus.com) is a unofficial fan site and is not endorsed, moderated, owned by or affiliated with Disney in any capacity. by Same issue here since this morning. I have however rebooted my router. If you’re not partial to waiting on hold, there’s a live chat option available over at the Disney Plus help centre. I totally agree with you and when my husband called disney+ they said they were unaware of a problem….he tried things today and it looks like we may have to get a firestick…the app worked fine for weeks…now jothing and we want to watch Hamilton. The network status of my internet is good along with the the network status of the Samsung Tv. Samsung and LG TV users have run into some error codes. Complete reset of the Smart Hub didn't solve the problem. Hi, I have the exact same issue. in, Thank you for your reply. in, We have had Disney+ installed on the TV for about six weeks now and has been working fine. According to some users, Samsung recently pushed out a firmware update which might be the cause of the issues. 11:21 AM ‎30-05-2020 Disney Plus is slowly being rolled out around the world, so if you’re being sneaky and trying to use a VPN to defeat its location checking, that … The highly anticipated streaming service of Disney Plus is now available for many people to finally experience and enjoy. Same issue here. Disney+ started working again on Sunday evening, 5/31. What’s on Disney Plus (WhatsOnDisneyPlus.com) is a unofficial fan site and is not endorsed, moderated, owned by or affiliated with Disney in any capacity. ! There is no option to delete from the menu as it says that "The basis set of apps on your device cannot be deleted ". The network status of my internet is good along with the the network status of the Samsung Tv. Why hasn’t the news media caught on to this one yet????? Work around is to install on firestick. eval(ez_write_tag([[300,250],'disneyplusinformer_com-medrectangle-4','ezslot_0',110,'0','0']));There have been thousands of comments on the Samsung forums with users seeking a fix. I haven't as there was a long queue on the phone. Thank you. Same situation here. On other devices, phone, computer and so on, it works fine. Possible Fix: If you’re using an iPhone, enable location services and tap on Disney+ app to select while using the app option.And if you’re using an Android device, turn on the location services and select High Accuracy option to get the issue solved. It is not an internet issue as every other app works. in, This has happened to me also this morning. in, Exactly the same problem here. 03:28 PM my LG OLED. How to fix Disney Plus problems on smartphones, tablets, and PCs Already done a lot of steps to get to this point. There have been thousands of reports over the last 24 hours that Samsung and LG customers are unable to watch Disney+ on their TV’s.eval(ez_write_tag([[580,400],'disneyplusinformer_com-medrectangle-3','ezslot_1',118,'0','0'])); When opening the Disney+ app, users are greeted with error code 1016. I am getting really sick of the planned obsolescence, forcible upgrade, nickel and dime subscription society we have turned into. Become an LG Power User Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. From what I've been able to find, both TV manufacturers have been in touch with Disney and LG has updated the app with a fix, while Samsung hasn't yet. Just in case, if Disney Plus isn’t working on your PC, laptop or if you’re unable to login in your Disney Plus account, you need to change the PC or that particular browser and try the official Disney App on your iOS or Android devices. ‎30-05-2020 My Samsung Smart TV UE65TU7000 (2020) Keeps Rebooting. I can access Disney+ from the firestick in a different room, so there is no problem with there. People have had replies from Disney that they don't know when they will be able to fix. 10:08 AM I have 2 children who every day part of their entertainment is Diney Plus. At first it started happening sporadically few weeks ago, but it has increased in frequency until now, over the last few days it is happening every time and I can no longer get it to work. See our Privacy Policy for more information. Wer Disney+ auf einem Samsung Smart-TV schauen möchte, hat aktuell mitunter Pech. What bad news when we update the LG 4K TV and I do not leave without the service: error code 1016. ) in. The u/Axee7 community on Reddit. What is Disney Plus error code 1017 on a Samsung TV? If you buy something through one of these … Update: Disney has acknowledged the issue with an updated error message. Just roll back whatever change was made, admit the mistake and move on. Whenever I open the app on the tv, I receive the below message and after a few seconds the app closes – We’re having a problem. Exiting the App. How could they correct such an error? Disney Plus phone number. Disney plus tried but couldn't fix the issue and said to contact Samsung. For Disney Plus, your TV or monitor should support HDCP 2.2 for viewing 4K video and HDR content. Unfortunately when trying to access it today I get an error code 1016-app_config_failure. Hopefully, LG won't abandon support for TVs in an unreasonably short period of time so we can expect that when issues crop up, they will be fixed. Turns out there was a Samsung Smart Hub update rolled out in the northeast in early Feb 2020, and no accompanying Disney + app update to account for the Smart Hub change. There’s even been a number of reports on our Facebook group: Unfortunately, there doesn’t appear to be a fix at this time and will most likely require an update from Disney+ and/or Samsung and LG. Disney plus tried but couldn't fix the issue and said to contact Samsung. Exiting the App. Error Code: 1016 – App_Config_Failure.”. The Disney App on a few selected Samsung smart TV models is reportedly not working, and a few users have taken to the online Samsung forum to get assistance on this urgent matter, and subsequently made Samsung aware of the problem.. One user reports, “After a couple of months of using the Disney App on my Samsung TV without issue, it recently … I haven't as there was a long queue on the phone. My Samsung BD-P2500 won't play any new Disney Blu-rays, although it is fine with anyone else's.I tried going on the samsung site to load latest firmware, but could not load it onto my player. 10:27 AM Update: Disney+ has rolled out a new update to fix the issue. Disney+ was released in March 2020 in the UK. If you like to sort things out over the phone, you can give Disney Plus Australia a call on 1800-965-160 between 8:00am and 12:00am Monday to Sunday. AndrewL Looks like Disney+ is broken for all Samsung smart TVs after this update. 2021-02-05 19:58:12 @ACfromNY98 Anyone else having issues with #DisneyPlus @disneyplus right now? Very frustrating, especially seeing that this has been an issue for quite some time! The app is not working on my Samsung TV. From what I've been able to find, both TV manufacturers have been in touch with Disney and LG has updated the app with a fix, while Samsung hasn't yet. We are obtaining a issue. They have escalated and given me a case number. Pretty annoying and bad service to brick the biggest App going, ‎30-05-2020 ‎30-05-2020 It is now June 25th people!!!!!!!! Seems that something with the att broadband is preventing the connection or starting of the Disney Plus app or a possible issue between the app and the Tv. Well I'm glad I'm not the only one! in. It's so annoying to he hones as now my daughter is watching on her tablet. Disney+ started working again on Sunday evening, 5/31. I joint Disneyv and was not aware of this issue. It worked fine for a few months but is not unable to load the app. What are the Disney+ Internet Requirements? ‎30-05-2020 Have wasted 3 hours online with Samsung and Disney + even the Samsung customer service guy took over control of tv remotely and the upshot from Disney + was Samsung and Disney+ have updated and appear to be incompatible and they were working on it! We are also having the same problem and it seems a lot of people are hopefully they will fix it soon! 10:20 AM Disney+ is the exclusive home for your favorite movies and TV shows from Disney, Pixar, Marvel, Star Wars, and National Geographic. Turn on and install again solve the issue indtil the tv is turned off. Disney Plus hosts a myriad of family-friendly content from the insanely popular Disney franchises, including Star Wars, Marvel, and Pixar. I have also refreshed my apps on sky q box and followed all 4 steps on their website. D+ did release software on Feb 17, but it didn't seem to do the trick, or it wasn't pushed out to the northeast just yet. - last edited It's so annoying to he hones as now my daughter is watching on her tablet. I've got the NU7100 model. I guess I'll just watch it for my laptop and then cast it to the TV. On my LG tv I’m not getting any error code, but Disney+ is failing to load and I get a bluish-black screen, and the back button is unresponsive. We’ve reached out to Disney for further information. It sends a code to my phone to log in but then it logs right out of Disney Plus. You’ve been successfully subscribed to our newsletter! Disney+ was released in March 2020 in the UK. ‎03-06-2020 in. Please help as the children are used to watching films on the tv. Was working fine last night and now this morning it's stopped working. 12:56 PM Copyright© 1995-2021 All Rights Reserved. Wer Disney+ auf einem Samsung Smart-TV schauen möchte, hat aktuell mitunter Pech. Very frustrating. ‎31-05-2020 We subscribed to Disney+ last night watched a film and today wont work on our Samsung tv. I hope this will be fixed within days otherwise I have to cancel Disney+ subscribtion. Samsung web chat has been unsuccessful with their recommendations: power cycle, reset hub, DNS to 8.8.8.8. 09:19 AM There’s even been a number of reports on our Facebook group: Unfortunately, there doesn’t … Maybe if 10’s of 1000’s of subscribers start cancelling Dis+ maybe somebody will get a clue.